A very quick thought, after a meeting today with very passionate and “disruptive” entrepreneurs… (maybe too disruptive?)
Technology will never dictate the human experience with healthcare. It takes doctors, interacting intimately with patients to do that. So, technology should always be presented as an enhancer, as a complement, as an aid to achieve excellence, but never as a replacement for the patient-physician relationship.
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Patient-physician relationship is the most important diagnostic and therapeutic "technology" (and this has been for thousands of years).
For that reason the attempts to manage healthcare organizations as an "industry" has as result unhappy patients and unhappy docs.
Those who has not been patients and has not been docs/nurses will never understand that point (it can not be learnt in books), and are not able to manage a healthcare organization propertly.
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